Returns & Exchanges
At Mast Shoes, we want you to step out in confidence, which is why we offer a seamless 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't quite right or you've changed your mind, our team is here to ensure your exchange or refund is handled with care.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Footwear
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any old shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing